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To ensure there’s no risk, all shipments are fully insured by Diamond Experience until signed for by you.
Orders over ZAR 5000 are shipped via Collivery or MDS or Aramex. Orders over ZAR 100,000 are shipped overnight via high fidelity express courier.
A signature is required at the time of delivery, if you are not available, be sure a nominated third party person is home to accept the package.
Orders over ZAR 450,000 are exclusively shipped via Brinks delivery service.
Delivery Rates -
Free shipping on all orders above ZAR 5,000 to main centres within the borders of the Republic of South Africa via Standard (3 - 5 Day) Courier Delivery
Express Delivery (Overnight) for ZAR 850 per address.
Standard Courier Shipping charges are ZAR 350 on orders below ZAR 5,000 to one address.
Additional insurance cover charges may apply on orders exceeding ZAR 80,000 in value. Read more ..
Standard courier 2-3 Day delivery -
Free shipping* inside RSA applies to orders above ZAR 5000 or ZAR 250 {rate1} on orders below ZAR 5000 to major centres.
Bloemfontein, Cape Town , Durban, East London, George ,Johannesburg , Kimberley , Nelspruit Pietermaritzburg Pretoria , Polokwane , Port Elizabeth , Richards Bay , Welkom
Express Overnight delivery -
Charged for service. Weekday deliveries only. Available to all major centres. ZAR 450 {rate 2} on all orders to one address within the borders of RSA
Express Saturday delivery -
Available to all major centres. If you need your order to arrive on a Saturday, you may upgrade to this shipping method at an additional cost. Contact our Customer Service Centre for more info and a quote on this option. Change my delivery method {contact form}
Express Public Holiday delivery -
Available to all major centres. If you need your order to arrive on a South African Public holiday you may upgrade to this shipping method at additional cost. Contact our Customer Service Centre for more info and a quote on this option.
International Priority Shipping -
A time definite, express door-to-door customs cleared delivery service.
Shipping Delivery Time is calculated after the date of dispatch until arrival at the delivery address.
Domestic Shipping Time -
Main centres within SA -
| Bloemfontein, Free State | Nelspruit, Mpumalanga |
| Cape Town, Western Cape | Pietermaritzburg, KwaZulu Natal |
| Durban, KwaZulu Natal | Pretoria, Gauteng |
| East London, Eastern Cape | Polokwane, Limpopo |
| George, Western Cape | Port Elizabeth, Eastern Cape |
| Johannesburg, Gauteng | Richards Bay, KwaZulu Natal |
| Kimberley, Northern Cape | Welkom, Free Stat |
International Shipping Time -
Diamond Experience endeavours to ship to the following regions. The average time indicates the time of freight from dispatch airport to destination airport. This excludes any customs or clearing agent schedules, processes and unforeseen delays.
GCC is the acronym for Gulf Cooperation Council
Bahrain - or Kingdom of Bahrain Kuwait Oman - or Sultanate of Oman Qatar Saudi Arabia - or Kingdom of Saudi Arabia (KSA) UAE - United Arab Emirates
Any Questions? Contact one of our Diamond and Jewellery Professionals at customers@dx.diamonds or dial +27-87-700-1219 (Customer Service centre hours: Weekdays 9:00 – 17:00)
With Diamond Experience, shipments are fully covered until signed for by you or your nominated signatory.
*Security purposes - When shipped, your parcel will be marked as ‘Components’ and under a different sender name.
Diamond Experience offers Free Insurance Cover on items shipped to an address within the borders of South Africa, with a combined Sale Value of up to R80,000 (per shipment) - A gift Worth R1,200 !
Additional insurance cover -
Orders, with a combined sale value exceeding R80,001 (per shipment), delivered to an address within the borders of South Africa, Insurance cover is additional charged at :
0.5% of the item sale value for amounts over R80,001 and more Orders delivered to an address outside the borders of South Africa, Insurance cover is charged at :
0.8% of the item sale value for amounts over R80,001 and more
When does shipping insurance expire - FAQ’s
The insurance cover on your parcel elapses the moment when the parcel is released by the courier agent to the nominated signatory at the nominated delivery address. In the event of third party recipients be sure to nominate the recipient with your insurance company or broker. Diamond Experience cannot be held liable if any person other than the listed third party recipient takes collection of the parcel. Diamond Experience recommends that you arrange specified personal insurance cover before receiving the actual item. The electronic receipt can be used to activate cover. An appraisal certificate is included in your delivery and must be forwarded to your insurance company or broker afterwards. An electronic version is also available for download in your customer portal.
FAQ’s
My parcel did not arrive - FAQ’s Don’t fret, parcels may from time to time be delayed at one of the major dispatch centres with our nominated freight couriers. Since we are endeavouring to ensure that no unexpected delays happen, we constantly monitor the service delivery of our shipping agents and we value post-delivery feedback from you, so as to improve our services.
Should your parcel not arrive for any reason at the designated time, please contact customer service on +27-87-700-1219 or fill out the delay-notice below.
Name [ fill ] Email [ fill ] order no [ fill ] submit [ CTA ]
How to claim - FAQ’s
Should you wish to register a claim, contact customer service on +27-87-700-1219 and an agent will best assist you.
All insurance claims are lodged with Diamond Experience and forwarded to the Diamond Experience insurance broker for processing.
Damaged parcels - FAQ’s
Do not accept an opened or damaged parcel from the courier. Please notify Diamond Experience Inc of such an instance immediately to ensure a quick resolve.
Items that do not qualify for a return -
Returns Process -
Diamond Experience will assist with the actual process for returning the parcel with a relevant courier.
Shipping Cost and insurance on returning the item is the liability and responsibility of the client.
Returns will be assessed upon receipt of the parcel by Diamond Experience Inc
Our quality control department will review the item to ensure it is in its original condition, after which a credit or refund will be authorized.
Allow for up to 10 working days for this to be processed.
To inquire about deliveries to addresses outside of the Republic of South Africa, including Madagascar & the Mauritian Islands, please contact our Customer Service at +27-87-700-1219, Monday to Friday 09:00 - 17:00; please note that we are closed on public holidays and Sundays.
All-risk Insurance cover on jewellery within South Africa
We offer a tailor-made insurance product in collaboration with one of SA’s leading insurance houses to take care of your jewellery risk management needs.
We are happy to ship to almost anywhere in the world. Currently, online checkout is available to international customers in Canada, the U.K., Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain Sweden, Switzerland and Taiwan. If you live anywhere else please contact us to complete your international purchase. See List of countries here …
** Security purposes - When shipped, your parcel will be marked as ‘Stones & Components’ and will be sent under a different sender's name.
International Shipping Charges -
We ship internationally at a set price that is calculated at the total value of the parcel during checkout. Different destinations are affected by higher shipping rates.
Do I have to pay duty or tax on my international order?
This depends upon which country you are having your order shipped to. Below is a list of duty and tax incurred to some of our more popular shipping destinations. If your country isn’t listed, then please contact us for more details or visit here
Canadian Taxes -
Below is a breakdown by province for Canadian tax incurred upon delivery.
The average time indicates the time of freight from dispatch airport to destination airport. This excludes any customs or clearing agent schedules, processes and unforeseen delays.
| Country | IP Zone | Transit Days |
| Afghanistan | N | 5 to 6 |
| Albania | J | 4 to 5 |
| Algeria | N | 4 to 6 |
| American Samoa | K | 4 to 5 |
| Andorra | F | 3 to 4 |
| Angola | G | 4 to 6 |
| Anguilla | E | 4 to 5 |
| Antigua | E | 3 to 4 |
| Argentina | I | 3 to 4 |
| Armenia | J | 4 to 5 |
| Aruba | E | 2 to 3 |
| Australia | L | 3 to 4 |
| Austria | H | 2 to 3 |
| Azerbaijan | J | 6 to 7 |
| Bahamas | E | 2 to 4 |
| Bahrain | N | 2 to 3 |
| Bangladesh | N | 3 to 5 |
| Barbados | E | 2 to 3 |
| Barbuda | E | 3 to 4 |
| Belarus | J | 4 to 5 |
| Belgium | F | 2 to 3 |
| Belize | I | 3 to 4 |
| Benin | N | 3 to 4 |
| Bermuda | E | 2 to 3 |
| Bhutan | N | 6 to 7 |
| Bolivia | I | 3 to 4 |
| Bonaire | E | 2 to 4 |
| Bosnia & Herzegovina | J | 4 to 5 |
| Brazil | I | 3 to 4 |
| British Virgin Islands | E | 2 to 3 |
| Brunei | I | 3 to 4 |
| Bulgaria | J | 3 to 5 |
| Burkina Faso | N | 4 to 5 |
| Burundi | N | 6 to 8 |
| Cambodia | I | 5 to 6 |
| Cameroon | N | 4 to 5 |
| Canada | E | 2 to 3 |
| Canary Islands | J | 3 to 5 |
| Cape Verde Islands | N | 6 to 7 |
| Cayman Islands | E | 2 to 3 |
| Central African Republic | N | 4 to 5 |
| Chad | N | 5 to 6 |
| Channel Islands | F | 2 to 3 |
| Chile | I | 3 to 4 |
| China | I | 3 to 5 |
| Colombia | I | 3 to 4 |
| Congo | N | 3 to 6 |
| Cook Islands | K | 5 to 6 |
| Costa Rica | I | 3 to 4 |
| Croatia | J | 2 to 4 |
| Cuba | N | 4 to 5 |
| Curacao | E | 3 to 4 |
| Cyprus | N | 3 to 4 |
| Czech Republic | J | 2 to 4 |
| Democratic Republic of Congo | N | 3 to 6 |
| Denmark | H | 2 to 3 |
| Djibouti | K | 3 to 7 |
| Dominica | E | 2 to 4 |
| Dominican Republic | E | 3 to 4 |
| East Timor | N | 5 to 6 |
| Ecuador | I | 3 to 4 |
| Egypt | H | 2 to 4 |
| El Salvador | I | 3 to 4 |
| Equatorial Guinea | N | 9 |
| Eritrea | N | 5 to 6 |
| Estonia | J | 4 to 5 |
| Ethiopia | N | 4 to 5 |
| Faroe Islands | N | 3 to 4 |
| Falkland Islands | D | 3 to 4 |
| Fiji | N | 6 to 7 |
| Finland | H | 2 to 3 |
| France | F | 2 to 3 |
| French Guiana | I | 3 to 4 |
| French Polynesia | K | 4 to 5 |
| Gabon | N | 3 to 4 |
| Gambia | N | 5 to 9 |
| Georgia | J | 6 to 7 |
| Country | IP Zone | Transit Days |
| Germany | F | 2 to 3 |
| Ghana | R | 3 to 5 |
| Gibraltar | E | 3 to 4 |
| Greece | H | 2 to 3 |
| Greenland | N | 5 to 6 |
| Grenada | E | 2 to 3 |
| Guadeloupe | E | 2 to 3 |
| Guam | K | 4 to 5 |
| Guatemala | I | 3 to 4 |
| Guernsey | F | 2 to 3 |
| Guinea | N | 3 to 5 |
| Guinea-Bissau | N | 4 to 5 |
| Guyana | I | 4 to 5 |
| Haiti | E | 3 to 4 |
| Honduras | I | 3 to 4 |
| Hong Kong | G | 2 to 4 |
| Hungary | J | 3 to 4 |
| Iceland | N | 3 to 4 |
| India | N | 3 to 4 |
| Indonesia | I | 3 to 5 |
| Iran | N | 7 to 8 |
| Iraq | N | 7 to 8 |
| Ireland (Republic) | D | 2 to 3 |
| Israel | N | 2 to 4 |
| Italy | F | 2 to 3 |
| Ivory coast | N | 3 to 5 |
| Jamaica | E | 2 to 3 |
| Japan | G | 2 to 4 |
| Jersey | F | 2 to 3 |
| Jordan | N | 3 to 4 |
| Kazakhstan | J | 3 to 5 |
| Kenya | Q | 1 to 2 |
| Kiribati | N | 4 to 5 |
| Korea, South | I | 3 to 5 |
| Kosovo | J | 6 to 9 |
| Kuwait | N | 2 to 4 |
| Laos | I | 5 to 6 |
| Latvia | J | 3 to 5 |
| Lebanon | N | 4 to 5 |
| Lesotho | A | 1 to 3 |
| Liberia | N | 6 to 9 |
| Libya | N | 4 to 5 |
| Liechtenstein | F | 2 to 3 |
| Lithuania | J | 5 to 6 |
| Luxembourg | F | 2 to 3 |
| Macao | G | 5 to 6 |
| Macedonia | J | 4 to 5 |
| Madagascar | N | 4 to 5 |
| Malawi | B | 1 to 3 |
| Malaysia | I | 3 to 4 |
| Maldives | N | 7 to 8 |
| Mali | N | 5 to 6 |
| Malta | N | 3 to 4 |
| Marshall Islands | K | 6 to 8 |
| Martinique | E | 2 to 3 |
| Mauritania | N | 5 to 7 |
| Mauritius | P | 2 to 3 |
| Mexico | E | 2 to 4 |
| Micronesia | K | 6 to 7 |
| Moldova | J | 5 to 6 |
| Monaco | F | 2 to 3 |
| Mongolia | N | 3 to 5 |
| Montserrat | E | 3 to 4 |
| Morocco | N | 2 to 4 |
| Montenegro | J | 3 to 4 |
| Mozambique | B | 1 to 2 |
| Myanmar | I | 9 |
| Namibia | C | 1 to 3 |
| Nauru | N | 4 to 5 |
| Nepal | N | 4 to 5 |
| Netherland Antilles | E | 4 to 7 |
| Netherlands | F | 2 to 3 |
| Nevis | I | 2 to 3 |
| New Caledonia | N | 5 to 7 |
| New Zealand | L | 3 to 4 |
| Nicaragua | I | 2 to 3 |
| Niger | N | 3 to 4 |
| Nigeria | R | 3 to 4 |
| Country | IP Zone | Transit Days |
| Niue | N | 4 to 5 |
| Norway | H | 2 to 3 |
| Oman | N | 2 to 4 |
| Pakistan | N | 3 to 5 |
| Palau | K | 3 to 4 |
| Palestine | N | 3 to 6 |
| Panama | I | 3 to 4 |
| Papua New Guinea | N | 3 to 5 |
| Paraguay | I | 3 to 4 |
| Peru | I | 3 to 4 |
| Philippines | I | 3 to 5 |
| Poland | J | 3 to 4 |
| Portugal | H | 2 to 3 |
| Puerto Rico | E | 3 to 4 |
| Qatar | N | 2 to 3 |
| Reunion Island | N | 3 to 5 |
| Romania | J | 2 to 4 |
| Russian Federation | J | 2 to 3 |
| Rwanda | N | 5 to 6 |
| Saba | E | 2 to 4 |
| Saipan | K | 4 to 5 |
| San Marino | H | 2 to 3 |
| Sao Tome & Principe | N | 4 to 5 |
| Saudi Arabia | N | 2 to 3 |
| Senegal | N | 3 to 4 |
| Serbia | J | 3 to 4 |
| Seychelles | N | 3 to 5 |
| Sierra Leone | N | 5 to 6 |
| Singapore | G | 3 to 4 |
| Slovakia | J | 2 to 3 |
| Slovenia | J | 2 to 4 |
| Solomon Islands | K | 4 to 5 |
| Somalia | N | 3 to 4 |
| Spain | F | 2 to 3 |
| Sri Lanka | N | 3 to 4 |
| St. Barthelemy | E | 2 to 3 |
| St. Eustatius | E | 2 to 4 |
| St. Kitts and Nevis | E | 2 to 3 |
| St. Lucia | J | 3 to 4 |
| St. Maarten | E | 3 to 4 |
| St. Martin | E | 2 to 3 |
| St. Vincent | E | 2 to 3 |
| Sudan | N | 4 to 5 |
| Suriname | I | 4 to 5 |
| Swaziland | A | 1 to 3 |
| Sweden | H | 2 to 3 |
| Switzerland | F | 2 to 3 |
| Syria | N | 3 to 5 |
| Tahiti | N | 4 to 5 |
| Taiwan | G | 2 to 5 |
| Tajikistan | J | 4 to 5 |
| Tanzania | O | 2 to 4 |
| Thailand | G | 3 to 4 |
| Togo | N | 3 to 4 |
| Tonga | N | 4 to 5 |
| Trinidad and Tobago | E | 2 to 3 |
| Tunisia | N | 3 to 4 |
| Turkey | H | 2 to 3 |
| Turkmenistan | J | 4 to 6 |
| Turks and Caicos Islands | E | 2 to 3 |
| Tuvalu | N | 4 to 5 |
| Uganda | O | 2 to 4 |
| Ukraine | J | 2 to 3 |
| United Arab Emirates | M | 2 to 4 |
| United Kingdom | D | 1 to 3 |
| United States of America | E | 2 to 3 |
| Uruguay | I | 3 to 4 |
| US Virgin Islands | E | 2 to 3 |
| Uzbekistan | J | 6 to 8 |
| Vanuatu | N | 6 to 7 |
| Vatican City | F | 2 to 3 |
| Venezuela | I | 2 to 4 |
| Vietnam | I | 3 to 4 |
| Wallis & Futuna | N | 5 to 6 |
| Western Samoa | N | 5 to 6 |
| Yemen | N | 3 to 4 |
| Zambia | B | 1 to 4 |
| Zimbabwe | B | 1 to 3 |