For the purposes of all references within this website dx.diamonds and Diamond Experience, South Africa TM is herein referred to as “Diamond Experience” or “Diamond Experience website”
Diamond Experience provides this site as a useful resource for diamond shopping, and a retail location for certified loose diamonds and fine jewellery. These are the terms of use for our website for orders shipping to addresses in South Africa, Botswana, Mozambique, Namibia, Zambia, Tanzania, Malawi, Lesotho, Swaziland, Mauritius, Madagascar, United Kingdom, Australia, New Zealand, Hong Kong, North Americas, South America.
Please read these "Terms and Conditions" carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.
These Terms and Conditions govern your use of, and any purchase from, the Diamond Experience website, and constitute an agreement between you and Diamond Experience. Diamond Experience reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site, following the posting of its changes or modifications, will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.
If you have any queries or concerns about our Terms of Use, please feel free to write to our Customer Service Department at sales@dx.diamonds or call us on call: +27-87-700-1219 (Customer Service centre hours: Weekdays 9:00 – 17:00)
Copyright © 2013 - 2021 Diamond Experience ™ and Diamond Experience Inc . All information, text,
logos, images, graphics, site design, software and other content are the copyrighted work and exclusive property of
Diamond Experience ™ and Diamond Experience Inc, its subsidiaries, its affiliated companies and its
licensors and are protected by Z.A.R. , U.K, U.S. and international copyright laws. Any reproduction, modification,
distribution, transmission, republication or display of the content on this Website is strictly prohibited.
Diamond Experience ™ and Diamond Experience Inc hereby authorizes you to use all material published on dx.diamonds solely for your own personal, non-commercial or educational use in support of Diamond Experience ™ and Diamond Experience Inc services. No other use of the Content is authorized. Any unauthorized use of the materials appearing on this Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. This Website or any portion of this Website may not be duplicated, copied, reproduced, posted to other sites, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored by subsequent use, otherwise used in whole or in part in any manner or otherwise exploited for any commercial purpose that is not expressly permitted in writing by Diamond Experience ™ and Diamond Experience Inc .
The trademarks which cover trade names, logos, emblems, slogans and other service marks displayed on this Website, are
the property of Diamond Experience ™ and Diamond Experience Inc , its affiliated companies and its
licensors. These trademarks may be registered in Z.A.R. , U.K, U.S. and other countries. You are not permitted to use
these trademarks in any manner; personally or commercially without the prior written consent of Diamond Experience,
South Africa ™ and Diamond Experience Inc . The use of any trademark on this website is strictly prohibited, except
that the news media and news organisations are permitted to download Diamond Experience ™ and Diamond
Corporation, SA Inc 's trademarks and logo from specifically designated pages for media and news purposes only, so as to
benefit Diamond Experience ™ and Diamond Experience Inc , its products, and its services and not to
promote any other product or service. The permission granted to the news media and news organisations to use such
trademarks and logos may be revoked at any time. All other trademarks not owned by Diamond Experience ™
and Diamond Experience Inc that appear on this Website are the property of their respective owners, who may or may
not be affiliated with, connected to, or sponsored by Diamond Experience ™ and Diamond Experience Inc
The materials on this website, which may include text, logos, images, graphics, site design, artwork, audio clips, video
clips, software and other content, are provided by Diamond Experience ™ and Diamond Experience Inc
for informational purposes only. By accessing this Website or printing or downloading any content, you agree to be bound
by the terms and conditions set out in this page. If you do not agree to these terms and conditions, please do not
access the Website or print or download any content.
At Diamond Experience, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
The Website and its materials are provided on an “As Is” and “As Available” basis. Diamond Experience, South
Africa TM makes no representation or warranties regarding the accuracy, correctness, completeness, suitability,
availability or operation of the dx.diamonds Website and the content
of the Website. All the contents of this Website are for general information or use. Diamond Experience ™ and Diamond Experience Inc is not
responsible for any incorrect or inaccurate content posted on the Website due to any reason or by any person.
Diamond Experience ™ and Diamond Experience Inc does not warrant that this site or the server that makes it available are free
of viruses or other harmful components or that use of this site will be uninterrupted. Diamond Experience, South
Africa TM assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or
transmission, communications line failure, theft or destruction or unauthorized access and/or attempt to make
unauthorized access available, or alteration of, user and/or Member communications. Under any circumstances,
Diamond Experience ™ and Diamond Experience Inc will not be responsible for any loss or damage to any persons resulting
from anyone’s use of the Website or the service and/or any content posted on
dx.diamonds or
transmitted to Diamond Experience ™ and Diamond Experience Inc’s Members.
You may use all informative material available on this Website solely for your own personal, non-commercial or
educational use. You may not harm the Website in any way or otherwise use the Website in any improper manner,
including, but not limited to hacking into the site ́s systems, spoofing or faking email headers or slowing or
stopping the functionality of the site.
You may use this Website either as a registered member or as a site visitor for legitimate purposes only. In the event you register with us, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Diamond Experience ™ and Diamond Experience Inc suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Diamond Experience ™ and Diamond Experience Inc , in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the site.
You may need to give your email address and password in the registration process for signing in as a Registered Member. You are responsible for maintaining the confidentiality of your account information and passwords, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Diamond Corporation, South Africa TM of any unauthorized use of your signing in information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Diamond Experience, South Africa TM will not be liable for any loss or damage arising from your failure to comply with the above given information.
These Terms of Use will be applicable to every visitor of this Website. Upon breach of any such terms by you,
Diamond Experience ™ and Diamond Experience Inc reserves the right to terminate your account with immediate effect.
Please note that any information, materials, suggestions, ideas or comments submitted to Diamond Experience,
South Africa TM shall be deemed not confidential. You hereby grant Diamond Experience ™ and Diamond Experience Inc an
irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information,
materials, suggestions, ideas or comments for any purpose whatsoever.
This Website may contain links to other Websites that are operated and maintained by third parties. Any such
links are solely provided for the convenience of the users of Diamond Experience ™ and Diamond Experience Inc. These third
party sites are not under the control of Diamond Experience ™ and Diamond Experience Inc and we do not monitor or review
the content of such sites. Access to such websites is at your own risk and Diamond Experience ™ and Diamond Experience Inc is
not responsible for the accuracy or reliability of information, data, opinions, advice or statements made on such
sites. Diamond Experience ™ and Diamond Experience Inc will not be responsible or liable, directly or indirectly, for any damage
or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content,
products or services available on such other sites.
You may provide a link to Diamond Experience ™ and Diamond Experience Inc Website on another Website, provided you agree to the Link conditions described below. By establishing a link to a Diamond Experience ™ and Diamond Experience Inc Website you agree to these link conditions.
You expressly agree that the use of Diamond Experience's materials, logo, marks, link button and website is at your sole risk. Diamond Experience does not warrant that its service will be uninterrupted or error free, Diamond Experience provides this access "as is" without warranty of any kind. Diamond Experience disclaims all warranties, express or implied, including, but not limited to the implied warranty of merchantability, implied warranty of fitness for a particular purpose and warranty of non-infringement. in no event will Diamond Experience be liable for any direct, indirect, incidental, special or consequential damages including, but not limited to, loss of profit, loss of data, loss of business or other loss arising out of or resulting from this agreement or the use of any of the materials, marks or link button under this agreement or access to any of the services described in this agreement even if Diamond Experience has been advised of the possibility of such damages. the foregoing shall apply regardless of the negligence of Diamond Experience and regardless of whether such liability is found in contracts, negligence, tort or any theory of liability.
Diamond Experience reserves the right to revoke its consent to the link at any time in its sole discretion by amending this Agreement.
You shall promptly notify Diamond Experience ™ and Diamond Experience Inc and the company, organization, institution with
which you are affiliated, or whose facilities you are using, of any known or suspected unauthorized use(s) of your
account or the Diamond Experience Website, or any known or suspected breach of security, including loss, theft, or
unauthorized disclosure or use of your username, password, and/or IP address. Any use of the Diamond Experience website
beyond the scope or in violation of these Terms and Conditions of Use, knowing use of any password or
username of another, or any fraudulent, abusive, or otherwise illegal activity, may be grounds for termination of
your account, or termination of access to the Diamond Experience website from your IP address, without notice and at Diamond
Corporation, South Africa TM's sole discretion. The foregoing includes but is not limited to activity by you that may
burden Diamond Experience ™ and Diamond Experience Inc's server(s) such as computer programs that automatically download
or export content, commonly known as web robots, spiders, crawlers, wanderers or accelerators.
The Education Section, Buying Guides, Buying Recommendations or any other related information available on
this website does not make a claim to guarantee or warranty or appraise any of your purchases. You are advised
to purchase as per your own discretion. Diamond Experience ™ and Diamond Experience Inc is not responsible for the validity
and does not guarantee the accuracy of the information provided in the Education Section, Buying Guides,
Buying Recommendations or any other related information available on this website. The main objective of
Education Section, Buying Guides and Buying Recommendations is to educate the website visitor about the
products offered by Diamond Experience prior to any purchase. Diamond Experience advises that the website visitor makes use of this
educational services to ensure an informed buying experience.
We, at Diamond Experience ™ and Diamond Experience Inc , make every attempt to ensure that our online services, product &
certificate information is as accurate, reliable and complete as possible. We attempt to describe in detail the
product specifications and/or services we offer but in some cases the actual product specification and/or services
offered and delivered may differ from the online information, as we are continuously changing, modifying and
improving our product & services.
Diamond Experience ™ and Diamond Experience Inc prepares certificates and reports in accordance with generally accepted gemological standards and grading techniques used at the time of the examination and makes no warranty or representation regarding any certificate or report. Diamond Experience’s report shall not be regarded as a warranty of grading characteristics.
Most natural gemstones are treated or enhanced to intensify color, diminish imperfections and improve durability. Diamond Certificates. When you order a loose diamond or custom-built jewellery, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond grading laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
Diamonds from Southern Africa. We are happy to provide a broad range of high-quality conflict-free diamonds from Southern African sources.
At Diamond Experience, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly
adhere to and enforce the standards established by the Kimberley Process, an international system that police’s
the trade of diamonds to ensure they are from sources free of conflict. We ascribe to the Ethical Pledge integrity
and transparency standards. Read more on Ethical Pledge.
You agree to indemnify, defend, and hold harmless, Diamond Experience ™ and Diamond Experience Inc, its affiliates, parents,
and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to
the Website from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees,
resulting from any violation of this agreement by you. Diamond Experience ™ and Diamond Experience Inc reserves the right to
assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in
which event you will fully cooperate with Diamond Experience ™ and Diamond Experience Inc in asserting any available
defenses.
This Website is controlled and operated by Diamond Experience ™ and Diamond Experience Inc from its office in Pretoria,
Gauteng, South Africa and in conjunction with our Website Licensors and third party service providers. This
Website can be accessed from other locations. By accessing this Website, you agree that these Terms of Use shall
be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect
to its conflicts of law principles. You also consent to personal jurisdiction in Pretoria in the Republic of South
Africa for any dispute arising hereunder. No software from this Website may be downloaded, exported or re-
exported in violation of any law.
Please contact Diamond Experience ™ and Diamond Experience Inc for information or permission to use Diamond Experience,
South Africa TM intellectual property. If you have any queries or suggestions about our Terms of Use, please feel
free to contact us at:
Diamond ExperienceTM
Pretoria, Gauteng, Republic of South Africa
Phone: +27877001219
Email: info@dx.diamonds
You may choose to view pricing and complete your order in any one of the following currencies: South African
Rand, British pound, Euro and United States Dollar.
If you're interested in a piece of jewellery that is currently on backorder, call us and we can tell you when the item
will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're
able to post notification to the site. If this happens, we will notify you personally so we can help you find another
item.
Infrequently, data (including prices) may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice and subject to changes in global commodity prices. We apologise for any inconvenience that this may cause. If you have questions please dont hesitate to contact one of our Diamond and Jewellery Professionals at sales@dx.diamonds or dial +27877001219. (Customer Service centre hours: Weekdays 9:00 – 17:00)
At Diamond Experience, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.
Purchases made through our South African website may be shipped to addresses in Southern Africa and other African countries, Madagascar, Mauritius, the United Kingdom, Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
We are proud to ship to customers in additional countries around the globe. View our Where We Ship page for a complete list of countries and to determine which of our three websites to shop.
When ordering from Diamond Experience, the recipient is the importer of record and must comply with all laws and regulations
of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the
common carrier in the destination country.
Prior to delivery to the recipient, the shipment may be subject to customs fees, import duties, taxes, and other charges of the destination country where applicable. These charges are always the recipient's responsibility. For further details, read about Customs, Duties and Taxes.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges
to your international order where applicable. These additional charges required for customs clearance are the
responsibility of the recipient. When your order arrives at customs either our shipper, or the customs office will
contact you directly to arrange for the payment of any charges that may be due.
The table below shows estimated duty and tax rates. Please be advised that Diamond Experience has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewellery Professionals to assist in estimating import duties. Please contact your local customs office for further details. Insert above mentioned countries here..
Value added tax (VAT) will be applied for all orders placed on the South African website and delivered within the
borders of South Africa. The VAT amount is calculated based on the current VAT percentage as indicated by the
law of South Africa.Please note that this charge will appear in the shopping basket after you have entered a
shipping destination.
No (zero)Value added tax (VAT) will be applied to orders placed on the South African website and delivered outside the borders of South Africa. However, taxes, and other charges of the destination country may be applicable.
The South African Revenue Services (SARS)VAT Retail Export Scheme further allows the VAT amount to be reimbursed to customers when they purchase goods in the South Africa and then export them outside SA.
For your convenience, we accept the following payment methods:
Note that orders shipping to International destinations outside South Africa will need to have a minimum order value of ZAR 5000.00 value of ZAR 5000.00
All shipments are fully insured. That means that your order is always shipped risk-free.
For orders shipping to international countries the delivery insurance (or asset protection) will be provided by a
premier global shipping company. A fee of 0.20% of the value of your order will be applied during the checkout
process. This insurance protects your order from the time it leaves Diamond Experience to when it arrives at your door. This
policy is an agreement between the customer and the shipping insurance company. Details about the shipping
insurance company and claims process will be provided to you, following your purchase, in your order
confirmation email.
For added security, a signature may be required upon delivery of your Diamond Experience order. Please make arrangements for someone to be available at the shipping destination to sign for receipt.
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we
require that your alternate shipping address be on file with your credit card company. This step helps protect you
from fraudulent charges to your credit card.
Diamond Experience offers customers 7 days from the day their order is shipped to cancel or return their order. If you wish to cancel
or return your purchase, simply call a diamond and jewellery consultant at sales@dx.diamonds or
dial +27-87-700-1219. (Customer Service centre hours: Weekdays 9:00 – 17:00)
The customer only pays return shipping fees. Note that once your item has shipped, your order cancellation will take effect after
Diamond Experience will not accept returns or exchanges on any order specific custom-made items or made-to-order items. Order Cancellations on Custom-made items and Made-to-order items carries a 20% cancellation fee. If you have questions about our cancellation procedure, please do not hesitate to contact us.
Read more about our Returns Policy here >
Due to the fact that full eternity rings are manufactured according to specific client finger size requirements, these
items are considered “custom-made” which means that it may not be cancelled or returned for a refund or credit.
Please work closely with a jewellery profesional on Diamond Experience to ensure your finger size is accurate.
Full Eternity rings cannot be sized smaller or bigger.
Very Important! To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the
act of buying several of the same item, keeping the one you like best, and then returning the remainder. This
causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond,
please call one of our expert diamond and jewellery consultant at sales@dx.diamonds
or dial call:+27877001219. (Customer Service centre hours: Weekdays 9:00 – 17:00) and we would be happy to help you
make your choice.